Am able to connect, but don't see any files in rh window

Caer · Post by **Caer** » Fri Mar 17, 2006 6:14 am

Hi,

I have never used an FTP program before, although I have published files to the web using Microsoft Publisher.

When I connect to the host server, I am unable to see any files in the right hand window of the Core FTP LE window. I am obviously doing something wrong, but I have tried lots of different variations, always with the same result.

The log of the latest attempt:

Welcome to Core FTP, release ver 1.3c, build 1447 (U) -- © 2003-2005
WinSock 2.0
Mem -- 523,760 KB, Virt -- 2,097,024 KB
Started on Friday March 17, 2006 at 17:03:PM
Resolving ftp.cartisan.com.au...
Connect socket #440 to 70.84.118.228, port 21...
220---------- Welcome to Pure-FTPd [TLS] ----------
220-You are user number 11 of 50 allowed.
220-Local time is now 17:07. Server port: 21.
220-This is a private system - No anonymous login
220-IPv6 connections are also welcome on this server.
220---------- Welcome to Pure-FTPd [TLS] ----------
USER ykphubin
331 User ykphubin OK. Password required
PASS **********
230-User ykphubin has group access to: ykphubin
230 OK. Current restricted directory is /
SYST
215 UNIX Type: L8
Keep alive on...
PWD
257 "/" is your current location
PORT ,53,217

This all seems to be okay to my untrained eye. Why are there no files appearing. Our website is up and running so there are obviously files on the web host server.

Have drawn a complete blank, any help would be appreciated.

Thanks in advance

Brendon K · Post by **Brendon K** » Fri Mar 17, 2006 2:47 pm

Your remote server is defaulting you to your root directory which is set to "/". This would make me believe that you should at least be seeing folders. I would contact your host to make sure you have all the settings in the FTP program correctly written.

If you connect with Publisher, can you see any files? (I think you can set Publisher up to connect remotely...)

Caer · Post by **Caer** » Sat Mar 18, 2006 9:03 pm

Thanks for the reply!

Yes, I can see files with Publisher. Also, if I use Explorer and enter the ftp address my web host gave me, I can see all the files there too.

For some reason, the way I have set up Core FTP is incorrect. And I am not sure how to fix it. I have tried multiple combinations of URL addresses and none of them will allow me to connect, except the one I am running currently and as you say, it is only allowing me into the root directory and not into the public_html folder which is where all the files for the website are stored.

Unfortunately, as discussed by other people on this forum, my web host doesn't seem to be all that interested in helping out with this sort of stuff, they just refer you to their online tutorials, which I have followed and which don't include Core FTP (even though that is their recommended program!). I have worked through the tutorials, but they tend to assume a certain level of knowledge about this sort of thing and when you are totally new to this, even the tutorials are confusing. Also, they keep stating how easy this whole process is! This only serves to fuel frustrations and make you feel like a total idiot! LOL!

Thanks for your help.

Caer · Post by **Caer** » Sat Mar 18, 2006 9:19 pm

Okay, I tried a different approach and seemed to get a bit further. Core FTP was trying to retrieve the list of files and then got booted. Any ideas?

Resolving cartisan.com.au...
Connect socket #512 to 70.84.118.228, port 21...
220---------- Welcome to Pure-FTPd [TLS] ----------
220-You are user number 10 of 50 allowed.
220-Local time is now 08:15. Server port: 21.
220-This is a private system - No anonymous login
220-IPv6 connections are also welcome on this server.
220---------- Welcome to Pure-FTPd [TLS] ----------
USER ykphubin
331 User ykphubin OK. Password required
PASS **********
230-User ykphubin has group access to: ykphubin
230 OK. Current restricted directory is /
SYST
215 UNIX Type: L8
Keep alive on...
PORT 70,84,118,228, 21,92,137
200 PORT command successful
LIST
425 Could not open data connection to port 60643: Connection timed out
Attemping PASV mode transfer...
PASV
227 Entering Passive Mode (70,84,118,228,191,182)
Error loading directory...

Does this make the problem any clearer?

Ta.

Brendon K · Post by **Brendon K** » Sun Mar 19, 2006 7:34 pm

For me, not really...for CP, perhaps.

Try the following method:
1.) After connection, type in /public_html/ in your remote path, and press enter, see if anything happens.
2.) If it does, go into your site's advanced settings in your Site Manager window, and go to the "Directories" section (I think, I am at a computer that doesn't have CoreFTP installed on it atm), and make sure "remote" is set to /public_html/ or some variation. You might need to check "absolute" or it might not work that way.

Try it and see, can't hurt, right?

Caer · Post by **Caer** » Sun Mar 19, 2006 8:47 pm

Yup, you are right, it can't hurt!

Okay, well I did what you said and we seemed to get into some sort of loop. Just for the heck of it, I tried to transfer a file across, even though there was still nothing in the right hand window. The program recognised that I was trying to transfer a file and let me know that the transfer had failed. So at least that part of the program is working properly. Obviously, if I can just get my host server to download the files in the public_html folder, everything else will fall into place.

Here is the log of the latest attempt:

Welcome to Core FTP, release ver 1.3c, build 1447 (U) -- © 2003-2005
WinSock 2.0
Mem -- 523,760 KB, Virt -- 2,097,024 KB
Started on Monday March 20, 2006 at 07:12:AM
Resolving cartisan.com.au...
Connect socket #444 to 70.84.118.228, port 21...
220---------- Welcome to Pure-FTPd [TLS] ----------
220-You are user number 3 of 50 allowed.
220-Local time is now 07:11. Server port: 21.
220-This is a private system - No anonymous login
220-IPv6 connections are also welcome on this server.
220---------- Welcome to Pure-FTPd [TLS] ----------
USER ykphubin
331 User ykphubin OK. Password required
PASS **********
230-User ykphubin has group access to: ykphubin
230 OK. Current restricted directory is /
SYST
215 UNIX Type: L8
Keep alive on...
PWD
257 "/" is your current location
CWD /public_html/
250 OK. Current directory is /public_html
PORT 70,84,118,228, 21,91,78
200 PORT command successful
LIST
425 Could not open data connection to port 60897: Connection timed out
Attemping PASV mode transfer...
PASV
227 Entering Passive Mode (70,84,118,228,159,194)
Error loading directory...
PWD
257 "/public_html" is your current location
TYPE I
200 TYPE is now 8-bit binary
NOOP
200 Zzz...
REST 0
350 Restarting at 0
NOOP
200 Zzz...
TYPE I
200 TYPE is now 8-bit binary
NOOP
200 Zzz...
PWD
257 "/public_html" is your current location
REST 0
350 Restarting at 0
PWD
257 "/public_html" is your current location
TYPE I
200 TYPE is now 8-bit binary
REST 0
350 Restarting at 0
PWD
257 "/public_html" is your current location
TYPE A
200 TYPE is now ASCII
TYPE I
200 TYPE is now 8-bit binary
PWD
257 "/public_html" is your current location
TYPE I
200 TYPE is now 8-bit binary
PWD
257 "/public_html" is your current location
TYPE A
200 TYPE is now ASCII
NOOP
200 Zzz...
TYPE A
200 TYPE is now ASCII
TYPE I
200 TYPE is now 8-bit binary
TYPE A
200 TYPE is now ASCII
TYPE I
200 TYPE is now 8-bit binary
NOOP
200 Zzz...
TYPE A
200 TYPE is now ASCII
REST 0
350 Restarting at 0
PWD
257 "/public_html" is your current location
TYPE A
200 TYPE is now ASCII
PWD
257 "/public_html" is your current location
TYPE I
200 TYPE is now 8-bit binary
PWD
257 "/public_html" is your current location
TYPE A
200 TYPE is now ASCII
PWD
257 "/public_html" is your current location
NOOP
200 Zzz...
PWD
257 "/public_html" is your current location
TYPE I
200 TYPE is now 8-bit binary
NOOP
200 Zzz...
TYPE A
200 TYPE is now ASCII
PWD
257 "/public_html" is your current location
NOOP
200 Zzz...
PWD
257 "/public_html" is your current location
TYPE I
200 TYPE is now 8-bit binary
PWD
257 "/public_html" is your current location
TYPE A
200 TYPE is now ASCII
TYPE I
200 TYPE is now 8-bit binary
PWD
257 "/public_html" is your current location
NOOP
200 Zzz...
PWD
257 "/public_html" is your current location
REST 0
350 Restarting at 0
PWD
257 "/public_html" is your current location
REST 0
350 Restarting at 0
NOOP
200 Zzz...
TYPE I
200 TYPE is now 8-bit binary
NOOP
200 Zzz...
TYPE I
200 TYPE is now 8-bit binary
PWD
257 "/public_html" is your current location
TYPE I
200 TYPE is now 8-bit binary
PWD
257 "/public_html" is your current location
TYPE I
200 TYPE is now 8-bit binary
PWD
257 "/public_html" is your current location
TYPE A
200 TYPE is now ASCII
TYPE I
200 TYPE is now 8-bit binary
PWD
257 "/public_html" is your current location
TYPE A
200 TYPE is now ASCII
NOOP
200 Zzz...
PWD
257 "/public_html" is your current location
REST 0
350 Restarting at 0
TYPE A
200 TYPE is now ASCII
PWD
257 "/public_html" is your current location
TYPE I
200 TYPE is now 8-bit binary
PWD
257 "/public_html" is your current location
TYPE A
200 TYPE is now ASCII
NOOP
200 Zzz...
REST 0
350 Restarting at 0
PWD
257 "/public_html" is your current location
REST 0
350 Restarting at 0
PWD
257 "/public_html" is your current location
REST 0
350 Restarting at 0
NOOP
200 Zzz...
PWD
257 "/public_html" is your current location
TYPE A
200 TYPE is now ASCII
PWD
257 "/public_html" is your current location
NOOP
200 Zzz...
TYPE A
200 TYPE is now ASCII
TYPE I
200 TYPE is now 8-bit binary
REST 0
350 Restarting at 0
TYPE I
200 TYPE is now 8-bit binary
REST 0
350 Restarting at 0
PWD
257 "/public_html" is your current location
TYPE A
200 TYPE is now ASCII
PWD
257 "/public_html" is your current location
REST 0
350 Restarting at 0
TYPE I
200 TYPE is now 8-bit binary
NOOP
200 Zzz...
TYPE A
200 TYPE is now ASCII
PWD
257 "/public_html" is your current location
TYPE I
200 TYPE is now 8-bit binary
PWD
257 "/public_html" is your current location
CWD
250 OK. Current directory is /
PASV
227 Entering Passive Mode (70,84,118,228,123,151)
PASV
227 Entering Passive Mode (70,84,118,228,160,199)
CWD
250 OK. Current directory is /
PASV
227 Entering Passive Mode (70,84,118,228,131,169)
CWD /
250 OK. Current directory is /
TYPE I
200 TYPE is now 8-bit binary
PASV
227 Entering Passive Mode (70,84,118,228,170,218)
image729.gif - 0 bytes transferred
PASV
227 Entering Passive Mode (70,84,118,228,158,68)
TYPE I
200 TYPE is now 8-bit binary
PASV
227 Entering Passive Mode (70,84,118,228,129,208)
image729.gif - 0 bytes transferred
PASV
227 Entering Passive Mode (70,84,118,228,122,66)
TYPE I
200 TYPE is now 8-bit binary
PASV
227 Entering Passive Mode (70,84,118,228,144,135)
image729.gif - 0 bytes transferred
PASV
227 Entering Passive Mode (70,84,118,228,153,56)
TYPE I
200 TYPE is now 8-bit binary
PASV
227 Entering Passive Mode (70,84,118,228,178,170)
image729.gif - 0 bytes transferred
CWD
250 OK. Current directory is /
CWD /public_html/
Transfer time: 00:00:04
250 OK. Current directory is /public_html
PASV
227 Entering Passive Mode (70,84,118,228,160,32)
Error loading directory...
NOOP
200 Zzz...
PWD
257 "/public_html" is your current location
REST 0
350 Restarting at 0
NOOP
200 Zzz...
TYPE A
200 TYPE is now ASCII
PWD
257 "/public_html" is your current location
REST 0
350 Restarting at 0
NOOP
200 Zzz...
REST 0
350 Restarting at 0
PWD
257 "/public_html" is your current location
TYPE I
200 TYPE is now 8-bit binary
TYPE A
200 TYPE is now ASCII
TYPE I
200 TYPE is now 8-bit binary
PWD
257 "/public_html" is your current location
Keep alive off...
QUIT
221-Goodbye. You uploaded 0 and downloaded 0 kbytes.
221 Logout.

When it looked like we weren't getting anywhere, I disconnected.

I have a d-link router and a broadband connection and am running a hardware and software firewall, would that have anything to do with all this?

Thanks for your help.

Caer · Post by **Caer** » Mon Mar 20, 2006 10:54 am

Okay, will do.

Hopefully, I will learn something that will shed some light on all this stuff.

Ta muchly

Caer · Post by **Caer** » Mon Mar 20, 2006 11:20 am

This was the response on the d-link site:

Make sure your FTP client software is set to passive. For security reasons the D-Link router does not deal with an active FTP client. An active FTP client can allow a hacker masquerading as an FTP server to gain access to your computer. Please contact your FTP client software manufacturer to determine how to configure the client for passive rather than active.

So I set the Core FTP site manager to Passive and this is the log:

Welcome to Core FTP, release ver 1.3c, build 1447 (U) -- © 2003-2005
WinSock 2.0
Mem -- 523,760 KB, Virt -- 2,097,024 KB
Started on Monday March 20, 2006 at 22:18:PM
Resolving cartisan.com.au...
Connect socket #468 to 70.84.118.228, port 21...
220---------- Welcome to Pure-FTPd [TLS] ----------
220-You are user number 6 of 50 allowed.
220-Local time is now 22:19. Server port: 21.
220-This is a private system - No anonymous login
220-IPv6 connections are also welcome on this server.
220---------- Welcome to Pure-FTPd [TLS] ----------
USER ykphubin
331 User ykphubin OK. Password required
PASS **********
230-User ykphubin has group access to: ykphubin
230 OK. Current restricted directory is /
SYST
215 UNIX Type: L8
Keep alive on...
PWD
257 "/" is your current location
CWD /public_html/
250 OK. Current directory is /public_html
PASV
227 Entering Passive Mode (70,84,118,228,180,238)
Error loading directory...

Took no time at all to decide it wouldn't play ball.

What do I do now?