When will I receive my license? During business hours (9am-5pm PST) you should receive your license via email within the hour, often within 5 minutes. If you do not receive your license within 24hrs, please contact sales.
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What level of security is provided by SSH and SSL? SSL provides 128-256 bit encryption (both channels unless not selected). SSH2 provides 128-256 bit encryption as well as additional encryption methods during SFTP commands and transfers.
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I'm confused about what SFTP is versus SSL/TLS, what is the difference? SFTP is an FTP protocol that runs on top of a the SSH (Secure SHell) protocol, while SSL/TLS refers to standard FTP running over a SSL (Secure Sockets Layer) connection. There is a some confusion about what SFTP is when some organizations are incorrectly using the term. They are referring to SFTP as Secure FTP, when it is actually standard FTP running over an SSL connection, and not actual SFTP. Chances are, if you are new to secure FTP, you are most likely using SSL, and not SFTP. While they are similar in terms of secure connections, they are completely different protocols. If you can't get your secure FTP connection to work, make sure SSH is unchecked, and SSL is checked when connecting to secure FTP servers.
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Installation
What are the minimum requirements for Core FTP? At least 16MB memory, 4MB disk space, Windows 95B with IE >= 4.1, Windows 98 with IE >=4.1, Windows 98SE, Windows NT 4 with service pack (SP) 6a and IE >= 4.1, Windows 2000 SP3, or Windows XP SP1
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Why is browser integration not working? Go to options - general - browser integration, click yes. If browser integration still is not working, make sure you are using IE 5.5 or above. Use this same setting to turn off Browser Integration.
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I un-installed Core FTP and now FTP doesn't work in my browser. How do I fix it? In versions 1.1 and earlier, browser integration did not un-install itself. It has to be turned off manually from within Core FTP under Options - General, browser integration, select NO. If you already uninstalled, reinstall, turn off browser integration, and uninstall. This has been fixed in version 1.2.
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Where do I enter FTP URLs? There are three different places. They can be entered in the dropdrown control of the above the file list, and/or the 'Hostname / IP / URL' fields on the quick connect and in the site manager. Remember that all FTP URLs must start with 'ftp://' (ie: ftp://yoursite.com/path or ftp://user:pw@yoursite.com.)
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I can't seem to get a site to site transfer to work... What is wrong? There are a variety of reasons that will cause site to site transfers to fail. Make sure both servers allow site to site transfers, then check to see if both servers can access each other from their locations for regular downloads or uploads. More often than not, they will not be able to transfer files between each other due to network misconfiguration, router issues, firewalls, or lack of NAT support.
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What is the difference between 'Download' and 'Download as Path'? Download will transfer what you have selected and recursively list each item in the Queue. If 'Download as Path' is selected, only the path shows up in the Queue. The only difference between the two is that the 'Download as Path' won't break out all files into the Queue, it will only show the one directory. For example, instead of 1,000 files in one directory being queued, only one item will show up in the Queue instead of 1,000 individual entries.
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How do I backup my site profiles? From within the site manager, right click on the list of sites, select export, and save to a file. To restore your sites, right click, select import, and select the file you previously exported to.
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